Privacy Policy — pklk
Your Data, Your Rights

Introduction

This Privacy Policy ("Policy") describes how pklk ("we", "us", "our") collects, uses, stores, and shares personal data about individuals ("you", "your") who access or use the pklk website at https://pklk.io and any associated services, including online casino games, sports betting, live dealer games, and payment facilities (collectively, the "Services").

pklk is committed to handling your personal data with care, transparency, and integrity. We recognise that players who use pklk — particularly those based in Bangladesh — entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy explains the steps we take to protect your information and the rights you have over it.

This Policy should be read together with pklk's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated into our overall framework for operating a safe, fair, and transparent platform.

By registering a pklk account or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Services and contact us at [email protected] to close your account.

Data We Collect

pklk collects personal data through several channels: directly from you during registration and account usage, automatically through your interaction with the platform, and from third parties such as payment providers and identity verification services. The categories of data we collect are described below.

We do not intentionally collect special category data (such as racial or ethnic origin, religious beliefs, or health data) unless you voluntarily disclose such information in a support communication. If you do so, we will handle it with heightened care and will not use it for any purpose other than resolving your query.

How We Use Your Data

pklk uses your personal data for the following purposes. We process data only to the extent necessary for each stated purpose.

• Account creation and management: To register your pklk account, authenticate your identity at login, and maintain accurate account records.
• Identity verification (KYC): To verify your age (21+ requirement), confirm your identity, and comply with anti-money laundering obligations before processing withdrawals.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records for your account.
• Service delivery: To provide access to casino games, sports betting markets, live dealer games, fishing games, and slot titles available on the pklk platform.
• Customer support: To respond to your enquiries, investigate complaints, and resolve disputes in a timely and fair manner.
• Fraud prevention and security: To detect and prevent fraudulent account activity, money laundering, bonus abuse, unauthorised access, and other prohibited conduct.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, enforce player-requested limits and self-exclusion requests, and provide targeted responsible gaming guidance.
• Legal compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory authorities, and maintain records required by law.
• Marketing and promotions: To send you promotional offers, tournament notifications, and seasonal campaigns (e.g., Eid, Pohela Boishakh, BPL season promotions) where you have given consent or where legitimate interest applies. You may opt out at any time.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving the platform experience, game selection, and performance.

We do not use your personal data to make fully automated decisions that produce significant legal or similarly significant effects on you without providing a mechanism for human review.

Legal Basis for Processing

For each processing activity, pklk relies on one or more of the following legal bases:

• Contractual necessity: Processing that is necessary to perform our contract with you — specifically, the Terms & Conditions you agreed to at registration. This includes account management, payment processing, and service delivery.
• Legal obligation: Processing that is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing where pklk has a legitimate business interest that is not overridden by your rights — for example, fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing & Disclosure

pklk does not sell your personal data. We share your data only in the circumstances described below, and only to the minimum extent necessary.

5.1 Payment Processors. We share financial data with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are subject to applicable financial regulations.

5.2 Game Providers. When you play games on pklk, technical session data (such as your pklk player ID, stake values, and game round outcomes) is shared with the relevant game provider — which may include Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — for the purpose of delivering the game and settling results. Game providers do not receive your full identity or contact data.

5.3 Identity Verification Services. We share identity documents and related data with third-party KYC verification providers to confirm your identity and age. These providers are contractually bound to process your data only for verification purposes.

5.4 Fraud Prevention and Security. We may share data with fraud prevention agencies, cybersecurity service providers, and law enforcement authorities where we reasonably believe that disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or where we are required to do so by law.

5.5 Legal and Regulatory Authorities. pklk will disclose personal data to courts, regulators, or government bodies when required by a valid legal obligation, court order, or enforceable regulatory request. We will notify you of such a request where we are legally permitted to do so.

5.6 Business Transfers. In the event of a merger, acquisition, or sale of all or a substantial portion of pklk's business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via your registered email address prior to your data becoming subject to a materially different privacy policy.

Cookies & Tracking

pklk uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit our website.

6.1 Essential Cookies. These cookies are required for the platform to function. They include session management cookies that keep you logged in, security tokens, and load-balancing cookies. Essential cookies cannot be disabled without impairing the platform's core functionality.

6.2 Analytics Cookies. We use analytics cookies to understand how players interact with the pklk platform — for example, which game categories are most popular and where players encounter navigation difficulties. Analytics data is aggregated and anonymised wherever possible.

6.3 Preference Cookies. These cookies remember your platform preferences, such as your preferred language settings and display options, so you do not need to re-enter them on each visit.

6.4 Marketing Cookies. Where you have consented, marketing cookies allow us to present relevant promotional content. You can withdraw consent for marketing cookies at any time via your account settings or by contacting [email protected].

6.5 Managing Cookies. You may configure your browser to block or delete cookies at any time. Please be aware that disabling essential cookies will affect your ability to log in and use pklk Services normally. Detailed cookie management instructions are available in the help section of all major browsers.

Data Retention

pklk retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 7 years from the date of each transaction to satisfy financial regulatory obligations.
• Gaming and betting history: Retained for 5 years from the date of each game session or bet settlement.
• Customer support communications: Retained for 3 years from the date of the last communication in a support thread.
• Marketing preference records: Retained for the duration of your account plus 1 year to evidence consent and opt-out history.
• Technical and log data: Typically retained for 12 months from collection, after which it is deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you. Where deletion is not immediately possible due to technical constraints, the data will be isolated from further processing until deletion can be completed.

Your Rights

As a pklk player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account username and a description of your request. We will respond within 48 hours and fulfil your request within 30 days where technically and legally feasible.

• Right of access: You have the right to request a copy of the personal data pklk holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by pklk be corrected or updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that pklk restrict its processing of your data in certain circumstances — for example, while a complaint is being investigated.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a structured, machine-readable copy of your data.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including for direct marketing purposes. We will honour all marketing opt-out requests immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that certain rights may be limited where compliance with a legal obligation requires continued retention or processing of your data. We will explain any such limitations clearly when responding to your request.

Children & Minors

pklk's Services are strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected personal data from a person under 21, we will immediately suspend the relevant account, void any associated winnings, and delete or return the personal data in accordance with our standard procedures.

If you are a parent or guardian and believe that your child has registered an account with pklk, please contact us immediately at [email protected]. We will investigate the matter and take all necessary action without delay. pklk employs age verification checks at the point of registration and prior to processing any withdrawal to prevent underage access to the platform.

Security Measures

pklk implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and the pklk platform is protected using TLS 1.3 / 256-bit SSL encryption.
• Encryption at rest: Personal and financial data stored on pklk servers is encrypted using AES-256 encryption.
• Access controls: Access to player data is restricted to authorised pklk personnel on a strict need-to-know basis, governed by role-based access control (RBAC) policies.
• Two-factor authentication: pklk staff with access to production systems are required to use multi-factor authentication. We also offer optional two-factor authentication for player accounts.
• Penetration testing: pklk's infrastructure undergoes regular security assessments and penetration testing by qualified third-party security professionals.
• Incident response: pklk maintains a documented incident response procedure. In the event of a data breach that is likely to affect your rights, we will notify affected players promptly and take immediate remedial action.

While pklk takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your own account credentials and for notifying us promptly if you suspect any unauthorised account activity.

Third-Party Links

The pklk platform may from time to time contain references to third-party services or providers — for example, payment processing pages operated by bKash or Nagad, or game interfaces operated by Pragmatic Play or Evolution Gaming. These third-party services operate under their own privacy policies, which pklk does not control.

pklk is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policy of any third-party service before providing personal data to that service. The inclusion of a third-party service on or in connection with pklk does not constitute endorsement of that service's data practices.

Policy Updates

pklk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered players by email to their registered email address at least 14 days before the changes take effect.

The "Effective Date" shown at the top of this Policy indicates when the current version came into force. We encourage you to review this Policy periodically to stay informed about how pklk protects your personal data. Your continued use of the Services after the effective date of any amendment constitutes acceptance of the revised Policy.

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way pklk handles your personal data, please contact our support team. We aim to resolve all data-related enquiries fairly and promptly.

Email: [email protected]

Live Chat: Available directly within the pklk platform, 24 hours a day, 7 days a week. Average first response time is under 5 minutes.

Operating Hours: Our support team is available around the clock, 365 days per year, including all Bangladeshi public holidays (Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, Victory Day on 16 December, Independence Day on 26 March, and others). All support operates in Bangladesh Standard Time (BST, UTC+6).

If you are unsatisfied with our response to a data-related complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. pklk cooperates fully with all lawful investigations by competent authorities.